OK, let's order...
Thank you for considering Utterly Rawsome! We're on a mission to convert the UK to quality dog food. We only use UK sourced, high welfare meat in our products, free of growth hormones and antibiotics.
We hope that you (and your dog!) will be delighted, and that you will tell your friends about us
Please note: We currently work on a "just-in-time" basis for all online orders. We have a firm cut-off for orders each week - Thursday @ 17:00. If you order after that time, your order will go into the following week's production run. So, order by Thursday @ 17:00, and receive your delivery the following Friday. OK? Also - please include a mobile and an email address, so our courier (Acclaim APC) can advise you of delivery (won't be used for anything else).
How much to order? We recommend you feed your dog 2.5-3% of its target adult weight daily, based on activity levels and age. For example, puppies will need more (sometimes much more!). Please, be guided by your dog; just like humans, they are all individuals.
For example, using an adult Jack Russell terrier, that might weigh 7kg fully grown, you should expect to feed between 175g and 210g of our protein pack contents daily. Don't worry about the fact that there is perhaps 100g of meaty bone or 50g of offal in the packs; having a bit more or less bone and offal in one meal will balance out over a week or so. The packs are designed to provide the right dietary mix over a period of time. Defrosted packs can last 2-3 days in the fridge (keep away from all other stored food - ideally in a separate area or drawer). You also may find that your dog might not take to the offal straight away, if they are used to a dry food previously. Simply remove the offal cubes, while still frozen, and offer later as a treat, until they get used to the taste. Similarly with the bone content, which is often a chicken neck in our packs, you can also hold this back and offer as a treat away from meal times (but still include it in your overall weight calculation).
Decide what timescale you want to order for (don't forget to consider how much spare freezer space you have available). In our Jack's case, a month's worth of food would be about 31 days x 192.5g - average of 175g (2.5%) and 210g (3%) = 5.9675 kg, which is 6kg, or 12 of our 500g protein packs. Ideally, use a mix of at least three protein types, so in this example you might order 2 beef, 2 pork, 4 chicken and 4 turkey. Most of our customers orders are for a fortnight or a month's worth of food at a time. The larger the order, the more affordable the delivery costs become.
At all times, ensure that you follow all the usual raw food handling precautions (detailed on the packaging).
Sorry if the math's has made your brain ache!
Online orders for courier delivery via Acclaim/APC must be for at least 6kg (12 protein packs). If they aren't, we can't guarantee that they won't defrost (especially in the summer) despite the insulated packaging, so if your order is under 6kg, our website won't let you check out until the weight is over 6kg. Some defrosting may take place, due to the 24 hour delivery cycle, but in most cases the food can be re-frozen (provided it is not warmer than +4 degrees Centigrade).
Here are our current delivery options:
- Free deliveries local to us - your order must be for more than 10 kg of food. Delivery may be up until 21:00 in the evening.
- Bournemouth post codes (BH) weekly on a Tuesday
- Southampton post codes (SO) weekly on a Thursday
- Portsmouth post codes (PO1 to PO6, PO12 to PO17), weekly on a Thursday
Salisbury post codes (SP1 to SP5) on the third Thursday of the month
- For the rest of the UK - delivery by Acclaim/APC packed in insulated packaging (don't forget the 6kg minimum!). Once we’ve created your order, the courier will then deliver it to you the next day. If possible, also leave "safe place" info for the driver, if you won't be in. There are various rates for different areas of the UK, and the overall weight of your order. Our website will calculate the cost of shipping from this info. Costs start from just £7.50+VAT for up to 20kg!
Please bear in mind that shipping costs include the weight of the packaging and insulation, for example 10kg of food weighs over 11kg for shipping purposes, and this will be reflected in your delivery charges. If your order is likely to be over 60 kg, please contact us for a delivery quotation. We've also negotiated improved rates for UK delivery, so when you check out your order, you might have a pleasant surprise!
Non-food orders (treats / toys / chews) - shipping is via Royal Mail Second Class Small Parcel rate (48-72 hour delivery). Unfortunately, any orders placed for pet food with this option selected will have a manual invoice for shipping sent to you.
We also offer the ability to set up a regular order direct from us. You can set up a regular payment agreement (via Direct Debit) with our secure partner GoCardless.com (click the link to visit their website). Then, send us an email with your requirements, and we will do the rest! (PS we will send you an email with the order amount, several days before we charge you).
If you run a pet shop, dog grooming parlour, or dog walking business, we can supply you with our food for retail sale. Please email us for more details (genuine businesses only, sorry!).
We hope that this page makes the options for delivery clear. If you still have questions, please use the Chat facility (bottom right of this screen) or email us. Thanks for your interest in Utterly Rawsome!